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Common questions:
What is accessTD?

accessTD puts you in the driver's seat, with information in the palm of your hand. accessTD, allows smartphone and tablet owners the ability to access many of the features of the techdata.com including product searches, pricing and availability information, order tracking, invoice details and shipment information.

You will be able to log into your Tech Data account using your techdata.com login ID and password and view up-to-date pricing information when meeting with clients. Use the app to add items to a quote and email it to your customers, complete with your markup and own logo. When meeting with your customers, check the availability of items directly through the mobile app and instantly receive product information. To quickly fulfill an order while on the go, use the Add to Cart option and easy-to-use checkout process on accessTD.

Obtaining an e-Commerce User ID and Password

Your current relationship with Tech Data determines the necessary steps to obtain an ID and Password. Please follow the appropriate section below:

Non-Tech Data Customers

A large portion of Tech Data's Web site, including the electronic commerce tools, is available to Tech Data customers only. For access to the secure side of the site, you must first become a Tech Data customer.

As soon as you have your customer number, you can apply for your Electronic Commerce User ID and Password.

Current Tech Data Customers

Even if you are already a Tech Data customer, you still need a User ID and Password for access to our electronic commerce tools. Your customer number is not sufficient. There are no set-up or usage fees to apply for your User ID and password.

Visit http://www.techdata.com for instructions on how to apply for your User ID and password.

Non-Tech Data Vendors

A large portion of Tech Data's Web site, including the electronic commerce tools, is available to Tech Data customers and vendors only. For access to the secure side of the site, you must first become a Tech Data vendor.

As soon as you have your customer number, you can apply for your Electronic Commerce User ID and Password.

Tech Data Vendors

Even if you are already a Tech Data vendor, you still need a User ID and Password for access to the secure side of the Tech Data website.

Visit http://www.techdata.com for instructions on how to apply for your User ID and password.

ID & password problems

If your Electronic Commerce ID and password have stopped working, please notify eCommerce Support immediately. Use any of the following means:

eCommerce Support cannot fax or e-mail password information.

Lost/Forgotten ID and Password

If you are unable to log onto our web site, please contact your Main Administrator. If you are the Main Administrator and have lost or forgotten your ID and password, a notification e-mail will be sent to you. You may contact eCommerce Support by any of the following means:

For security reasons eCommerce Support is unable to e-mail or fax password information.

Getting Locked Out

If you enter the incorrect password more than twice, the Tech Data Web site blocks all further attempts for 20 minutes. After this interval, you can try again. As a reminder, passwords must be 7-14 characters in length and contain at least one alpha character and at least one numeric character.

Creating IDs and passwords

Your Main Administrator and all Admin Users in your business organization can create additional account or view-only users within your company. For more detailed information on user administration, please see the EC Admin help section.

Note : If you are the Main Administrator and have just modified the password on your own Main Administrator account, you must log out and log back in with the new Main Administrator password before continuing to work in the system.